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Running out of IPv4 Addresses? Here are two options.

By Rick Yuzzi | October 24th, 2018 |Categories: IPv6 migration, IPv4 Conservation, Carrier Grade NAT, CGNAT, Purchase IPv4 Addresses

If you are an ISP and haven't experienced your own IPv4 shortage yet, you most likely have heard that IPv4 addresses are getting hard to come by. This is sending many Internet providers into panic mode when they realize they are almost out. The end [...]

Call Center 101: Getting Started with Broadband Technical Support

By Jason Young | January 23rd, 2018 |Categories: Blog, Customer Service

What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? 

DMCA Deadline Affects Copyright Infringement Liability for ISPs

By Rick Yuzzi | December 29th, 2017 |Categories: Hot Topics, Industry Perspectives

There is an upcoming deadline regarding the Digital Millennium Copyright Act (DMCA) that many ISPs are just now becoming aware of. I have recently been forwarded notices sent to ISPs from associations letting them know about this new requirement, [...]

The Future of Net Neutrality

By Rick Yuzzi | December 13th, 2017 |Categories: Hot Topics, Industry Perspectives, net neutrality

The FCC tomorrow will vote on whether to repeal Obama-era Net Neutrality regulations that were put in place in 2015. Those regulations reclassified broadband as a communications service and made ISPs subject to something called Title II, which were [...]

Advantages of DOCSIS Provisioning of EPoN and GPoN

By Rick Yuzzi | August 9th, 2017 |Categories: Blog, Technology, DPoE, DPoG, EPoN, GPoN

As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges for a cable operator who [...]

Broadband Usage Caps’ Increase - For the Better?

By Sheenika Wilson | November 1st, 2016 |Categories: Blog, Hot Topics

When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” use of their Internet [...]

Tracking Down Ingress in Your Return Path

By Rick Yuzzi | April 27th, 2016 |Categories: Technology, DOCSIS, ingress, return path, Upstream Analyzer

Every cable operator has a constant struggle with ingress. As external RF signals leak into the return path from various sources, that noise accumulates and funnels upstream to the CMTS. This cumulative effect can cause a significant impact on the [...]

WiFi Connections Gone Wild - Is Your Customer’s WiFi on Spring Break?

By Marsha Hemmerich | April 12th, 2016 |Categories: Blog, Technology

When Wi-Fi technology first started taking off, people were connecting one or two devices to their Wi-Fi network. Today it’s a WiFi party with most households having at least four connected devices and planning to add more. In addition to desktop [...]

Revenue Opportunities with Commercial Voice

By Sheenika Wilson | November 13th, 2015 |Categories: Blog, Hot Topics, Technology, commercial VoIP, commercial VoIP revenue, VoIP, VoIP revenue, cloud-based VoIP

With a slight decline in revenue streams for cable operators, being able to focus on lucrative opportunities with commercial customers is likely at the top of the operators' to-do lists. For those who offer voice services and even those who don't, [...]

Why Should I Move From PPPoA or PPPoE to DHCP?

By Marsha Hemmerich | September 20th, 2015 |Categories: Ask an Expert, ask a broadband expert, dhcp, free download, pppoa, pppoe, scott helms

In this edition of Ask a Broadband Expert we provide insight into why a telco or DSL operator should migrate to DHCP from PPPoE or PPPoA. And, if you are a broadband operator looking for a help with the provisioning of your CPE, don't forget to [...]