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The Why and How of Distributed Denial of Service (DDoS) Attacks

By Rick Yuzzi | July 3rd, 2019 |Categories: DDoS Attacks, Distributed Denial of Service Attacks, Types of DDoS Attacks, Motivation for DDoS Attacks

DDoS attacks have continued to increase in number and sophistication, including those that can now leverage consumer IoT devices as a part of the attack. Who is behind DDoS attacks and what is their motivation? There are different reasons why [...]

Top Technology Predictions for 2019

By Carlos Bustamante | February 1st, 2019 |Categories: Ask an Expert, DOCSIS, OTT, WiFi, ask a broadband expert, 5G, voice assistant, IoT, Mobile, Blockchain, 802.11ax, Internet of Things

Business disruption is sweeping change across the broadband industry. These disruptions are changing how we think about the future of our operations, how we engage with our customers, and how quickly we accept and adopt new ideas. The cause of [...]

How DOCSIS PNM Works and Why You Need It

By Rick Yuzzi | January 9th, 2019 |Categories: PNM, proactive network maintenance, correlation groups, DOCSIS pre-equalization, PreEqualization Analyzer, Diagnostics, Main Tap Compression, Group Delay, In Channel Frequency Response, ICFR, Micro Reflections

Diagnostics tools on a DOCSIS network have traditionally been part of a reactive, break-fix methodology, where the operator is notified about issues in their plant AFTER service for subscribers have been impacted. In fact, it is often complaints [...]

DOCSIS Codewords and their Importance in Monitoring RF Performance

By Rick Yuzzi | December 6th, 2018 |Categories: Codeword Errors, DOCSIS, Diagnostics, Monitoring

Codewords are a key feature and an important check on data transmission in DOCSIS networks. They are are often able to recreate bad bits of data corrupted by linear distortions and noise in the cable plant if the corruption is not too bad (a [...]

Running out of IPv4 Addresses? Here are two options.

By Rick Yuzzi | October 24th, 2018 |Categories: IPv6 migration, IPv4 Conservation, Carrier Grade NAT, CGNAT, Purchase IPv4 Addresses

If you are an ISP and haven't experienced your own IPv4 shortage yet, you most likely have heard that IPv4 addresses are getting hard to come by. This is sending many Internet providers into panic mode when they realize they are almost out. The [...]

Call Center 101: Getting Started with Broadband Technical Support

By Jason Young | January 23rd, 2018 |Categories: Blog, Customer Service

What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? 

DMCA Deadline Affects Copyright Infringement Liability for ISPs

By Rick Yuzzi | December 29th, 2017 |Categories: Hot Topics, Industry Perspectives

There is an upcoming deadline regarding the Digital Millennium Copyright Act (DMCA) that many ISPs are just now becoming aware of.  I have recently been forwarded notices sent to ISPs from associations letting them know about this new [...]

The Future of Net Neutrality

By Rick Yuzzi | December 13th, 2017 |Categories: Hot Topics, Industry Perspectives, net neutrality

The FCC tomorrow will vote on whether to repeal Obama-era Net Neutrality regulations that were put in place in 2015. Those regulations reclassified broadband as a communications service and made ISPs subject to something called Title II, which [...]

Advantages of DOCSIS Provisioning of EPoN and GPoN

By Rick Yuzzi | August 9th, 2017 |Categories: Blog, Technology, DPoE, DPoG, EPoN, GPoN

As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges for a cable operator [...]

Broadband Usage Caps’ Increase - For the Better?

By Sheenika Wilson | November 1st, 2016 |Categories: Blog, Hot Topics

When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” use of their Internet [...]

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