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Running out of IPv4 Addresses? Here are two options.

By Rick Yuzzi | October 24th, 2018 |Categories: IPv4 Conservation, IPv6 migration, Carrier Grade NAT, CGNAT, Purchase IPv4 Addresses

If you are an ISP and haven't experienced your own IPv4 shortage yet, you most likely have heard that IPv4 addresses are getting hard to come by. This is sending many Internet providers into panic mode when they realize they are almost out. The [...]

Call Center 101: Getting Started with Broadband Technical Support

By Jason Young | January 23rd, 2018 |Categories: Blog, Customer Service

What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? 

Carlos Bustamante's Top Broadband Technology Predictions for 2018

By Marsha Hemmerich | January 16th, 2018 |Categories: Ask an Expert

  

With industry trends changing up to the minute, it's always good to know what lies ahead, so we've asked our resident smart guy, Carlos Bustamante, VP of Strategic Technologies, to put together his top broadband industry predictions for this [...]

DMCA Deadline Affects Copyright Infringement Liability for ISPs

By Rick Yuzzi | December 29th, 2017 |Categories: Hot Topics, Industry Perspectives

There is an upcoming deadline regarding the Digital Millennium Copyright Act (DMCA) that many ISPs are just now becoming aware of.  I have recently been forwarded notices sent to ISPs from associations letting them know about this new [...]

The Future of Net Neutrality

By Rick Yuzzi | December 13th, 2017 |Categories: Hot Topics, Industry Perspectives, net neutrality

The FCC tomorrow will vote on whether to repeal Obama-era Net Neutrality regulations that were put in place in 2015. Those regulations reclassified broadband as a communications service and made ISPs subject to something called Title II, which [...]

Advantages of DOCSIS Provisioning of EPoN and GPoN

By Rick Yuzzi | August 9th, 2017 |Categories: Blog, DPoE, DPoG, EPoN, GPoN, Technology

As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges for a cable operator [...]

Broadband Usage Caps’ Increase - For the Better?

By Sheenika Wilson | November 1st, 2016 |Categories: Blog, Hot Topics

When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” use of their Internet [...]

Tracking Down Ingress in Your Return Path

By Rick Yuzzi | April 27th, 2016 |Categories: DOCSIS, ingress, return path, Technology, Upstream Analyzer

Every cable operator has a constant struggle with ingress. As external RF signals leak into the return path from various sources, that noise accumulates and funnels upstream to the CMTS. This cumulative effect can cause a significant impact on [...]

WiFi Connections Gone Wild - Is Your Customer’s WiFi on Spring Break?

By Marsha Hemmerich | April 12th, 2016 |Categories: Blog, Technology

When Wi-Fi technology first started taking off, people were connecting one or two devices to their Wi-Fi network. Today it’s a WiFi party with most households having at least four connected devices and planning to add more. In addition to desktop [...]

Up Next for Virtualization: Virtual CPE

By Sheenika Wilson | November 24th, 2015 |Categories: Hot Topics, Technology

What is Network Function Virtualization (NFV) and how can MSOs can benefit from this technology. Branching off NFV, we’re seeing the emergence of Virtual Customer Premises Equipment (vCPE), which allows operators to streamline and simplify [...]

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