The Business of Broadband

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Marketing at Gigabit Speed: Broadband Strategies for Success

By Marsha Hemmerich | January 5th, 2024

Connectivity is king and broadband has become the lifeblood of digital life around the world. As we increasingly rely on high-speed internet for work, entertainment, and communication, the broadband industry has evolved into a huge competitive [...]

What are the NIST Cyber Security Requirements for BEAD Funding

By Rick Yuzzi | September 12th, 2023 |Categories: BEAD, cybersecurity, BEAD Funding, cyber attacks, NIST, NIST Cybersecurity Framework, NIST requirements

In the online world, where every wrong click can lead to disaster, it's critical that broadband service providers have robust cybersecurity in place.  In addition to the benefit of mitigating the substantial negative impact a cyber attack can have on [...]

Greenfield Broadband Deployments and IPv4

By Rick Yuzzi | September 6th, 2023 |Categories: IPv4 Conservation, Carrier Grade NAT, CGNAT, Purchase IPv4 Addresses, dual stack implementation, broadband deployment, Greenfield Broadband

June 6th, 2012 was World IPv6 Day. On that day several major ISPs, equipment manufacturers and website operators committed to deploy IPv6 for their products and services. Yet, over ten years later there are estimates that only about 40% of websites [...]

Online Filing of CALEA SSI Plans Now Mandatory for Internet Providers

By Rick Yuzzi | July 19th, 2023 |Categories: CALEA, CALEA Compliance, CALEA SSI Plan

In 2022 the FCC announced they would be launching a new CALEA Electronic Filing System (CEFS) for the filing of CALEA System Security and Integrity (SSI) Plans. They later launched that system and asked Internet Service Providers to begin [...]

GPON or XGS-PON: Options for Fiber Deployments

By Marsha Hemmerich | April 4th, 2023 |Categories: GPoN, fiber, XGS-PON, fiber troubleshooting, fiber broadband, fiber deployment

Offering ultra-high-speed broadband via fiber has become a key differentiator for serviceproviders in this era of rising bandwidth demands.

Carpet Bombing and the Rise in DDoS Attacks

By Rick Yuzzi | February 1st, 2023 |Categories: DDoS Attacks, Distributed Denial of Service Attacks, Types of DDoS Attacks, Carpet Bombing, Multi-Vector DDoS Attacks

Over time, Distributed Denial of Service (DDoS) attacks have grown and evolved into threats that have targeted businesses across the globe. Because so many of our daily activities are Internet-based, an attack can disrupt network services and [...]

Navigating Your Holiday Subscriber Support

By Marsha Hemmerich | December 12th, 2022 |Categories: customer service, technical support, broadband support, holiday tech support, holiday customer service

The holidays are not like any other time of year when it comes to customer service strategy. The season is more stressful for you and for your subscribers. Subscribers will call your office at all times day and night - think Christmas Eve or New [...]

What Weather Can Do To Your Fiber Optic Cables - Part 2: Ice

By Marsha Hemmerich | December 1st, 2022 |Categories: fiber optics, fiber troubleshooting, fiber broadband, weather-related Internet issues, internet issues

With winter weather coming, you face another serious challenge: freezing temperatures, snow, sleet and ice. The change in seasons means a shift in reasons why connectivity disruptions occur. Fiber optic cables are built to withstand most cold [...]

What Weather Can Do To Your Fiber Optic Cables - Part 1: Wind & Water

By Marsha Hemmerich | October 25th, 2022 |Categories: fiber optics, fiber troubleshooting, fiber broadband, weather-related Internet issues, internet issues

A lot has happened in recent years that’s changed people’s reliance on communication. Before the pandemic there was pressure to get the power back on after a storm, today it’s more about ‘Why isn’t my phone working? Why isn’t my internet working?’ [...]

What is CALEA and Why is it Important to Broadband Providers

By Rick Yuzzi | October 5th, 2022 |Categories: CALEA, Communications Assistance for Law Enforcement Act, CALEA Compliance, Broadband Providers, System Security and Integrity Plan, SSI

CALEA is the Communications Assistance for Law Enforcement Act, which requires all facilities-based broadband providers and providers of interconnected voice over Internet Protocol (VoIP) service to have the procedures and systems in place to be [...]

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