In the online world, where every wrong click can lead to disaster, it's critical that broadband service providers have robust cybersecurity in place. In addition to the benefit of mitigating the substantial negative impact a cyber attack can have on [...]
June 6th, 2012 was World IPv6 Day. On that day several major ISPs, equipment manufacturers and website operators committed to deploy IPv6 for their products and services. Yet, over ten years later there are estimates that only about 40% of websites [...]
In 2022 the FCC announced they would be launching a new CALEA Electronic Filing System (CEFS) for the filing of CALEA System Security and Integrity (SSI) Plans. They later launched that system and asked Internet Service Providers to begin [...]
Offering ultra-high-speed broadband via fiber has become a key differentiator for serviceproviders in this era of rising bandwidth demands.
Over time, Distributed Denial of Service (DDoS) attacks have grown and evolved into threats that have targeted businesses across the globe. Because so many of our daily activities are Internet-based, an attack can disrupt network services and [...]
The holidays are not like any other time of year when it comes to customer service strategy. The season is more stressful for you and for your subscribers. Subscribers will call your office at all times day and night - think Christmas Eve or New [...]
With winter weather coming, you face another serious challenge: freezing temperatures, snow, sleet and ice. The change in seasons means a shift in reasons why connectivity disruptions occur. Fiber optic cables are built to withstand most cold [...]
A lot has happened in recent years that’s changed people’s reliance on communication. Before the pandemic there was pressure to get the power back on after a storm, today it’s more about ‘Why isn’t my phone working? Why isn’t my internet working?’ [...]
CALEA is the Communications Assistance for Law Enforcement Act, which requires all facilities-based broadband providers and providers of interconnected voice over Internet Protocol (VoIP) service to have the procedures and systems in place to be [...]
Following are the results from a survey I conducted of broadband service providers related to the new FCC mandate for biannual reporting of broadband availability data in the Broadband Data Collection System.