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GPON or XGS-PON: Options for Fiber Deployments

By Marsha Hemmerich | April 4th, 2023 |Categories: GPoN, fiber, XGS-PON, fiber troubleshooting, fiber broadband, fiber deployment

Offering ultra-high-speed broadband via fiber has become a key differentiator for serviceproviders in this era of rising bandwidth demands.

Carpet Bombing and the Rise in DDoS Attacks

By Rick Yuzzi | February 1st, 2023 |Categories: DDoS Attacks, Distributed Denial of Service Attacks, Types of DDoS Attacks, Carpet Bombing, Multi-Vector DDoS Attacks

Over time, Distributed Denial of Service (DDoS) attacks have grown and evolved into threats that have targeted businesses across the globe. Because so many of our daily activities are Internet-based, an attack can disrupt network services and [...]

Navigating Your Holiday Subscriber Support

By Marsha Hemmerich | December 12th, 2022 |Categories: customer service, technical support, broadband support, holiday tech support, holiday customer service

The holidays are not like any other time of year when it comes to customer service strategy. The season is more stressful for you and for your subscribers. Subscribers will call your office at all times day and night - think Christmas Eve or New [...]

What Weather Can Do To Your Fiber Optic Cables - Part 2: Ice

By Marsha Hemmerich | December 1st, 2022 |Categories: fiber optics, fiber troubleshooting, fiber broadband, weather-related Internet issues, internet issues

With winter weather coming, you face another serious challenge: freezing temperatures, snow, sleet and ice. The change in seasons means a shift in reasons why connectivity disruptions occur. Fiber optic cables are built to withstand most cold [...]

What Weather Can Do To Your Fiber Optic Cables - Part 1: Wind & Water

By Marsha Hemmerich | October 25th, 2022 |Categories: fiber optics, fiber troubleshooting, fiber broadband, weather-related Internet issues, internet issues

A lot has happened in recent years that’s changed people’s reliance on communication. Before the pandemic there was pressure to get the power back on after a storm, today it’s more about ‘Why isn’t my phone working? Why isn’t my internet working?’ [...]

What is CALEA and Why is it Important to Broadband Providers

By Rick Yuzzi | October 5th, 2022 |Categories: CALEA, Communications Assistance for Law Enforcement Act, CALEA Compliance, Broadband Providers, System Security and Integrity Plan, SSI

CALEA is the Communications Assistance for Law Enforcement Act, which requires all facilities-based broadband providers and providers of interconnected voice over Internet Protocol (VoIP) service to have the procedures and systems in place to be [...]

ISPs Struggled with the FCC’s Inaugural Broadband Data Collection Process

By Rick Yuzzi | September 20th, 2022 |Categories: FCC, Broadband Funding, broadband data collection, FCC Broadband Map, Broadband Serviceable Locations, Broadband Serviceable Location Fabric

Following are the results from a survey I conducted of broadband service providers related to the new FCC mandate for biannual reporting of broadband availability data in the Broadband Data Collection System.

Improving HFC Performance with Proactive Network Maintenance (PNM)

By Rick Yuzzi | July 28th, 2022 |Categories: PNM, proactive network maintenance, What is DOCSIS PNM, Extending HFC Life, reduced maintenance costs

Cable operators have long known the benefits of having more fiber in their Hybrid Fiber Coax (HFC) plant, and for some, especially so, as they have taken fiber all the way to the premises in greenfield deployments. They have seen firsthand that an [...]

The Open Access Model for Rural Broadband Networks

By Rick Yuzzi | July 19th, 2022 |Categories: fiber, fiber Internet, open access fiber, open access fiber network, open access networks, fiber broadband

Open Access broadband networks have been gaining ground over the past few years as governments and municipalities are noticing the many advantages they provide. It’s a way for a city to provide fast and affordable broadband service in areas where a [...]

Key Steps to Bringing Broadband to Your Utility Customers

By Rick Yuzzi | July 6th, 2022 |Categories: IIJA, BEAD, Broadband Funding, state broadband, state broadband program, broadband infrastructure funding, electric membership cooperatives


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