Over time, Distributed Denial of Service (DDoS) attacks have grown and evolved into threats that have targeted businesses across the globe. Because so many of our daily activities are Internet-based, an attack can disrupt network services and [...]
The holidays are not like any other time of year when it comes to customer service strategy. The season is more stressful for you and for your subscribers. Subscribers will call your office at all times day and night - think Christmas Eve or New [...]
With winter weather coming, you face another serious challenge: freezing temperatures, snow, sleet and ice. The change in seasons means a shift in reasons why connectivity disruptions occur. Fiber optic cables are built to withstand most cold [...]
A lot has happened in recent years that’s changed people’s reliance on communication. Before the pandemic there was pressure to get the power back on after a storm, today it’s more about ‘Why isn’t my phone working? Why isn’t my internet working?’ [...]
CALEA is the Communications Assistance for Law Enforcement Act, which requires all facilities-based broadband providers and providers of interconnected voice over Internet Protocol (VoIP) service to have the procedures and systems in place to be [...]
Following are the results from a survey I conducted of broadband service providers related to the new FCC mandate for biannual reporting of broadband availability data in the Broadband Data Collection System.
Cable operators have long known the benefits of having more fiber in their Hybrid Fiber Coax (HFC) plant, and for some, especially so, as they have taken fiber all the way to the premises in greenfield deployments. They have seen firsthand that an [...]
Open Access broadband networks have been gaining ground over the past few years as governments and municipalities are noticing the many advantages they provide. It’s a way for a city to provide fast and affordable broadband service in areas where a [...]
In its effort to ensure greater accuracy with its Broadband Map, the FCC is requiring that every provider of broadband service in the U.S. and U.S Territories to begin uploading their broadband serviceable locations into the FCC's new Broadband Data [...]