What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? 

As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges for a cable operator who [...]

When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” use of their Internet [...]

When Wi-Fi technology first started taking off, people were connecting one or two devices to their Wi-Fi network. Today it’s a WiFi party with most households having at least four connected devices and planning to add more. In addition to desktop [...]

With a slight decline in revenue streams for cable operators, being able to focus on lucrative opportunities with commercial customers is likely at the top of the operators' to-do lists. For those who offer voice services and even those who don't, [...]

The days of using the "break/fix" method of troubleshooting cable plant issues are quickly fading, and cable operators have DOCSIS Proactive Network Maintenance (PNM) to thank for that. With PNM in use, operators are able to identify network [...]

If you read last week’s Part 1 in our DOCSIS series and the white paper on the Evolution of DOCSIS, you now have a better understanding of why we have specifications, what those specifications can do for the cable operator’s business and what the [...]

Gigabit-class broadband is capturing the imagination of Internet users throughout the country. With Google and other companies bringing fiber-based services that deliver a gigabit of data each second to the home, subscribers are accelerating their [...]

Voice communications remain essential to individuals and businesses. This presents great digital voice opportunities for broadband service providers, who can offer an additional service over their broadband connection and gain some significant new [...]

So now 3.1...

Seven years down the road from DOCSIS 3.0 the increasing subscriber demand for bandwidth intensive content and the competition from FTTH providers like Google are raising the bar for cable technology developers to provide operators [...]