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Call Center 101: Getting Started with Broadband Technical Support

By Jason Young | January 23rd, 2018 |Categories: Blog, Customer Service

What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? 

Advantages of DOCSIS Provisioning of EPoN and GPoN

By Rick Yuzzi | August 9th, 2017 |Categories: Blog, DPoE, DPoG, EPoN, GPoN, Technology

As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges for a cable operator [...]

Broadband Usage Caps’ Increase - For the Better?

By Sheenika Wilson | November 1st, 2016 |Categories: Blog, Hot Topics

When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” use of their Internet [...]

WiFi Connections Gone Wild - Is Your Customer’s WiFi on Spring Break?

By Marsha Hemmerich | April 12th, 2016 |Categories: Blog, Technology

When Wi-Fi technology first started taking off, people were connecting one or two devices to their Wi-Fi network. Today it’s a WiFi party with most households having at least four connected devices and planning to add more. In addition to desktop [...]

Revenue Opportunities with Commercial Voice

By Sheenika Wilson | November 13th, 2015 |Categories: Blog, Hot Topics, Technology, commercial VoIP, commercial VoIP revenue, VoIP, VoIP revenue, cloud-based VoIP

 

With a slight decline in revenue streams for cable operators, being able to focus on lucrative opportunities with commercial customers is likely at the top of the operators' to-do lists. For those who offer voice services and even those who [...]

Transitioning from IPv4 to IPv6: Conservation and Migration Strategies Webinar

By Marsha Hemmerich | September 3rd, 2015 |Categories: Blog, Hot Topics, Technology, IPv4, IPv6, IPv6 migration, IPv6 Transition Plan

 

In late July the CEO of the American Registry for Internet Numbers (ARIN), the numbering authority that hands out Internet Protocol (IP) addresses, announced that it may be only a few weeks from depleting their remaining IPv4 address blocks. [...]

DOCSIS 3.1 Series: PNM - A 3-Step Plan for Success Part Three

By Sheenika Wilson | July 22nd, 2015 |Categories: Blog, case study, DOCSIS, Fidelity Communications, PNM, proactive network maintenance, Technology

The days of using the "break/fix" method of troubleshooting cable plant issues are quickly fading, and cable operators have DOCSIS Proactive Network Maintenance (PNM) to thank for that. With PNM in use, operators are able to identify network [...]

DOCSIS 3.1 Series: DOCSIS 3.1 and the PNM Toolbox Part Two

By Marsha Hemmerich | July 15th, 2015 |Categories: Blog, DOCSIS, DOCSIS 3.1, PNM, proactive network maintenance, Technology

If you read last week’s Part 1 in our DOCSIS series and the white paper on the Evolution of DOCSIS, you now have a better understanding of why we have specifications, what those specifications can do for the cable operator’s business and what the [...]

DOCSIS 3.1 Series: The DOCSIS Evolution Part One

By Marsha Hemmerich | July 9th, 2015 |Categories: Blog, Technology

Gigabit-class broadband is capturing the imagination of Internet users throughout the country. With Google and other companies bringing fiber-based services that deliver a gigabit of data each second to the home, subscribers are accelerating [...]

Kevin Mitchell on Digital Voice Opportunities

By Rick Yuzzi | June 9th, 2015 |Categories: Ask an Expert, Blog

 

Voice communications remain essential to individuals and businesses. This presents great digital voice opportunities for broadband service providers, who can offer an additional service over their broadband connection and gain some significant [...]

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