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Top Technology Predictions for 2019

By Carlos Bustamante | February 1st, 2019 |Categories: Ask an Expert, DOCSIS, OTT, WiFi, ask a broadband expert, 5G, voice assistant, IoT, Mobile, Blockchain, 802.11ax, Internet of Things

Business disruption is sweeping change across the broadband industry. These disruptions are changing how we think about the future of our operations, how we engage with our customers, and how quickly we accept and adopt new ideas. The cause of [...]

Why Should I Move From PPPoA or PPPoE to DHCP?

By Marsha Hemmerich | September 20th, 2015 |Categories: Ask an Expert, ask a broadband expert, dhcp, free download, pppoa, pppoe, scott helms

In this edition of Ask a Broadband Expert we provide insight into why a telco or DSL operator should migrate to DHCP from PPPoE or PPPoA.  And, if you are a broadband operator looking for a help with the provisioning of your CPE, don't forget to [...]

Correlation Groups and vTDR in Proactive Network Maintenance

By Sheenika Wilson | October 1st, 2014 |Categories: Ask an Expert, PNM, proactive network maintenance, correlation groups, ask a broadband expert, PreEqualization Analyzer, vTDR

As its name suggests, proactive network maintenance (PNM) allows cable operators to get ahead of the curve in being able to diagnose issues in the cable plant. When network impairments are concentrated in an area, it’s easier to locate the [...]

DOCSIS Proactive Network Maintenance Interview and Whitepaper

By Marsha Hemmerich | September 19th, 2014 |Categories: Ask an Expert, PNM, proactive network maintenance, correlation groups, ask a broadband expert, DOCSIS pre-equalization, PreEqualization Analyzer, technical paper

Proactive network maintenance (PNM) and DOCSIS pre-equalization are terms that cable operators will be hearing more and more. CableLabs-developed PNM technology gives operators a front row seat to using DOCSIS pre-equalization as one of the [...]

Ask a Broadband Expert - DDoS Attacks

By Marsha Hemmerich | June 25th, 2014 |Categories: Ask an Expert, DDoS Attacks, ask a broadband expert, Distributed Denial of Service Attacks

Help I’m Under Attack! Unfortunately that plea is becoming more and more common these days. Here’s why, and some ways that the ISP community can help. All networks receive packets from other networks. Normally a packet will contain the IP address

Ask a Broadband Expert - DOCSIS Pre-Equalization

By Marsha Hemmerich | January 30th, 2014 |Categories: Ask an Expert, DOCSIS, ask a broadband expert, interview, pre-equalization

DOCSIS pre-equalization is a subject that every cable provider should know more about. With a simple line of code on the CMTS, you can achieve an immediate and significant improvement in your upstream signal levels.

Ask a Broadband Expert - Customer Support

By Marsha Hemmerich | December 17th, 2013 |Categories: Ask an Expert, ask a broadband expert, interview, network virtualization

A veteran of technical support and customer service, Jason Young has been with ZCorum since 1999 and serves as Vice President of Support Services. In that role he manages ZCorum’s call centers, including a staff that supports data, voice and [...]

Ask a Broadband Expert - Rural Broadband Survival

By Marsha Hemmerich | October 3rd, 2013 |Categories: Ask an Expert, ask a broadband expert, interview, network virtualization

Nearly sixty-five percent of very rural residents who live outside of metropolitan areas, only have basic wired internet service and no access to the faster broadband that's needed in today's fast paced internet world. Overall, the country is [...]

Ask a Broadband Expert - Bandwidth Usage Management

By Marsha Hemmerich | July 24th, 2013 |Categories: Ask an Expert, ask a broadband expert, interview

Keeping up with customer bandwidth demands is a big challenge for service providers today. Throwing bandwidth at the problem is not the solution. Instead, bandwidth management policies that moderate peak-time usage and tie revenue to bandwidth [...]

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