Offering ultra-high-speed broadband via fiber has become a key differentiator for serviceproviders in this era of rising bandwidth demands.
The holidays are not like any other time of year when it comes to customer service strategy. The season is more stressful for you and for your subscribers. Subscribers will call your office at all times day and night - think Christmas Eve or New [...]
With winter weather coming, you face another serious challenge: freezing temperatures, snow, sleet and ice. The change in seasons means a shift in reasons why connectivity disruptions occur. Fiber optic cables are built to withstand most cold [...]
A lot has happened in recent years that’s changed people’s reliance on communication. Before the pandemic there was pressure to get the power back on after a storm, today it’s more about ‘Why isn’t my phone working? Why isn’t my internet working?’ [...]
COVID-19 has dramatically stressed the importance of broadband connections in America’s homes. Once the pandemic struck, the requirement for home broadband exploded and turned into a requirement for work, school, entertainment, and other aspects of [...]
With its greater bandwidth capacity and ability to transmit signals over long distances with very little power loss, fiber has become the hands-down favorite for the future of Broadband. Fiber’s resistance to magnetic interference makes [...]
CBRS marks a turning point in shared spectrum, allowing general access users to deploy private LTE based solutions of their own, and opening up valuable mid-band spectrum for 5G use.
Citizens Broadband Radio Service (CBRS) is a 150 MHz wide [...]
Nowadays, over the top TV and video on demand streaming are the main drivers for additional bandwidth to your subscribers. And you can add to this the content and applications such as video surveillance, remote health care, video file transfers, [...]
New technology is offering a lifeline for bandwidth pressed providers. A shift in the access architecture that will move some or all of the CMTS processing layers out to the plant and closer to the subscriber will increase capacity and expand the [...]
As a cable operator you have to do a lot of path monitoring to gauge the health of your plant. Most often the problems are in the upstream signals, but the downstream, while typically a “cleaner” set of frequencies, has challenges of its own and is [...]