In the customer service world, fulfilling commitments are vital in showing customers you genuinely care. When a company advertises "the best in town" or "100% satisfaction guaranteed," that is what customers expect--no less. As broadband operators [...]
DOCSIS pre-equalization is a subject that every cable provider should know more about. With a simple line of code on the CMTS, you can achieve an immediate and significant improvement in your upstream signal levels.
A veteran of technical support and customer service, Jason Young has been with ZCorum since 1999 and serves as Vice President of Support Services. In that role he manages ZCorum’s call centers, including a staff that supports data, voice and video [...]
Nearly sixty-five percent of very rural residents who live outside of metropolitan areas, only have basic wired internet service and no access to the faster broadband that's needed in today's fast paced internet world. Overall, the country is [...]
Keeping up with customer bandwidth demands is a big challenge for service providers today. Throwing bandwidth at the problem is not the solution. Instead, bandwidth management policies that moderate peak-time usage and tie revenue to bandwidth used [...]
This month’s Ask a Broadband Expert features Brady Volpe, a highly respected speaker and industry thought leader on broadband. Mr. Volpe is a frequent presenter at industry trade shows, conferences and regional seminars. He has published numerous [...]