DDoS attacks have continued to increase in number and sophistication, including those that can now leverage consumer IoT devices as a part of the attack. Who is behind DDoS attacks and what is their motivation? There are different reasons why DDoS [...]

Knowing What Your Subscribers Like to Watch Affects the Bottom Line
By Marsha Hemmerich | June 18th, 2019 |Categories: TV Viewership Analytics
Since the beginning of the cable TV era, countless TV programming negotiations between operators and the program owners have been haggled over, and mostly lost, by operators. That’s because for years operators have relied on simple counts to measure [...]

What is DOCSIS PNM and Why You Need It
By Rick Yuzzi | January 9th, 2019 |Categories: PNM, proactive network maintenance, correlation groups, DOCSIS pre-equalization, PreEqualization Analyzer, Diagnostics, Main Tap Compression, Group Delay, In Channel Frequency Response, ICFR, Micro Reflections, What is DOCSIS PNM
Diagnostics tools on a DOCSIS network have traditionally been part of a reactive, break-fix methodology, where the operator is notified about issues in their plant AFTER service for subscribers have been impacted. In fact, it is often complaints [...]
DOCSIS Codewords and their Importance in Monitoring RF Performance
By Rick Yuzzi | December 6th, 2018 |Categories: Codeword Errors, DOCSIS, Diagnostics, Monitoring
Codewords are a key feature and an important check on data transmission in DOCSIS networks. They are are often able to recreate bad bits of data corrupted by linear distortions and noise in the cable plant if the corruption is not too bad (a [...]
Running out of IPv4 Addresses? Here are two options.
By Rick Yuzzi | October 24th, 2018 |Categories: IPv6 migration, IPv4 Conservation, Carrier Grade NAT, CGNAT, Purchase IPv4 Addresses
If you are an ISP and haven't experienced your own IPv4 shortage yet, you most likely have heard that IPv4 addresses are getting hard to come by. This is sending many Internet providers into panic mode when they realize they are almost out. The end [...]
Call Center 101: Getting Started with Broadband Technical Support
By Jason Young | January 23rd, 2018 |Categories: Blog, Customer Service
What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know?
DMCA Deadline Affects Copyright Infringement Liability for ISPs
By Rick Yuzzi | December 29th, 2017 |Categories: Hot Topics, Industry Perspectives
There is an upcoming deadline regarding the Digital Millennium Copyright Act (DMCA) that many ISPs are just now becoming aware of. I have recently been forwarded notices sent to ISPs from associations letting them know about this new requirement, [...]
The Future of Net Neutrality
By Rick Yuzzi | December 13th, 2017 |Categories: Hot Topics, Industry Perspectives, net neutrality
The FCC tomorrow will vote on whether to repeal Obama-era Net Neutrality regulations that were put in place in 2015. Those regulations reclassified broadband as a communications service and made ISPs subject to something called Title II, which were [...]
Advantages of DOCSIS Provisioning of EPoN and GPoN
By Rick Yuzzi | August 9th, 2017 |Categories: Blog, Technology, DPoE, DPoG, EPoN, GPoN
As costs for fiber equipment and installation have come down, many Cable Operators are considering deploying fiber to offer the increased speeds their subscribers are looking for rather than DOCSIS 3.1. One of the challenges for a cable operator who [...]
Broadband Usage Caps’ Increase - For the Better?
By Sheenika Wilson | November 1st, 2016 |Categories: Blog, Hot Topics
When Internet Service Providers (ISPs) began doling out broadband usage caps, there were groans heard around the world from consumers that were not happy that they could no longer enjoy the freedom of having “limitless” use of their Internet [...]