Access to high-speed Internet in the U.S. has improved significantly over the years, but there are still some unserved and underserved rural communities where slow internet service is impacting the people who live, work and go to school there. The [...]
As the saying goes, an ounce of prevention is worth a pound of cure. There are some best practices that service providers should take into account to protect themselves from a DDoS attack, which can impact their network, as well as the service they [...]
DDoS attacks have continued to increase in number and sophistication, including those that can now leverage consumer IoT devices as a part of the attack. Who is behind DDoS attacks and what is their motivation? There are different reasons why DDoS [...]
Since the beginning of the cable TV era, countless TV programming negotiations between operators and the program owners have been haggled over, and mostly lost, by operators. That’s because for years operators have relied on simple counts to measure [...]
Diagnostics tools on a DOCSIS network have traditionally been part of a reactive, break-fix methodology, where the operator is notified about issues in their plant AFTER service for subscribers have been impacted. In fact, it is often complaints [...]
Codewords are a key feature and an important check on data transmission in DOCSIS networks. They are are often able to recreate bad bits of data corrupted by linear distortions and noise in the cable plant if the corruption is not too bad (a [...]
If you are an ISP and haven't experienced your own IPv4 shortage yet, you most likely have heard that IPv4 addresses are getting hard to come by. This is sending many Internet providers into panic mode when they realize they are almost out. The end [...]
What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know?
There is an upcoming deadline regarding the Digital Millennium Copyright Act (DMCA) that many ISPs are just now becoming aware of. I have recently been forwarded notices sent to ISPs from associations letting them know about this new requirement, [...]
The FCC tomorrow will vote on whether to repeal Obama-era Net Neutrality regulations that were put in place in 2015. Those regulations reclassified broadband as a communications service and made ISPs subject to something called Title II, which were [...]