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Bandwidth Usage Management: Taking Control of Your Network

By Rick Yuzzi | November 6th, 2014 |Categories: Industry Perspectives

Remember earlier this year when Netflix announced that Orange is the New Black was returning with new episodes? The anticipation was overwhelming, and when it finally premiered, millions tuned in to the show. Some broadband operators may [...]

Finding Hidden Impairments with Proactive Network Maintenance Tools

By Marsha Hemmerich | October 22nd, 2014 |Categories: Hot Topics, Technology

 

Locating impairments getting spooky? Who you gonna call? 

Plant impairments come in all shapes and sizes. Gremlins chew on your cables, monsters loosen your fittings and ghosts haunt your field techs. Take Marty Carollo, Network Manager of [...]

Correlation Groups and vTDR in Proactive Network Maintenance

By Sheenika Wilson | October 1st, 2014 |Categories: Ask an Expert, PNM, proactive network maintenance, correlation groups, ask a broadband expert, PreEqualization Analyzer, vTDR

As its name suggests, proactive network maintenance (PNM) allows cable operators to get ahead of the curve in being able to diagnose issues in the cable plant. When network impairments are concentrated in an area, it’s easier to locate the [...]

DOCSIS Proactive Network Maintenance Interview and Whitepaper

By Marsha Hemmerich | September 19th, 2014 |Categories: Ask an Expert, PNM, proactive network maintenance, correlation groups, ask a broadband expert, DOCSIS pre-equalization, PreEqualization Analyzer, technical paper

Proactive network maintenance (PNM) and DOCSIS pre-equalization are terms that cable operators will be hearing more and more. CableLabs-developed PNM technology gives operators a front row seat to using DOCSIS pre-equalization as one of the [...]

TruVizion's Post-Install Report in Action

By Marsha Hemmerich | August 28th, 2014 |Categories: TruVizion, Videos

You got a new customer. That's always a good thing. Then you get that dreaded phone call a day or two later, or maybe it's a week or two later, saying "My Internet just isn't working right." TruVizion's Post-Install report lets you see how things [...]

Ask a Broadband Expert - DDoS Attacks

By Marsha Hemmerich | June 25th, 2014 |Categories: Ask an Expert, DDoS Attacks, ask a broadband expert, Distributed Denial of Service Attacks

Help I’m Under Attack! Unfortunately that plea is becoming more and more common these days. Here’s why, and some ways that the ISP community can help. All networks receive packets from other networks. Normally a packet will contain the IP address

Looking to Stop Online Complaining from Your Customers? Here’s How.

By Jason Young | June 5th, 2014 |Categories: Customer Service

If we all had perfect companies, we’d never hear of complaints, but in the broadband industry, of course no one’s perfect. We’ve all ran into customer service experiences that weren’t favorable that we had to work through. Remember before the [...]

Customer Service Tips: Taking Care of Your Customers The Right Way

By Fonya Frazier | March 14th, 2014 |Categories: Customer Service

Ever heard of the old saying, you don’t miss something until it’s gone? That should be the mantra when it comes to providing customer service to your broadband customers because you always want to keep them happy to ensure that they stay since [...]

Customer Service Tip: Owning Your Problem

By Jason Young | February 6th, 2014 |Categories: Customer Service, customer service, customer service tip

In the customer service world, fulfilling commitments are vital in showing customers you genuinely care. When a company advertises "the best in town" or "100% satisfaction guaranteed," that is what customers expect--no less. As broadband [...]

Ask a Broadband Expert - DOCSIS Pre-Equalization

By Marsha Hemmerich | January 30th, 2014 |Categories: Ask an Expert, DOCSIS, ask a broadband expert, interview, pre-equalization

DOCSIS pre-equalization is a subject that every cable provider should know more about. With a simple line of code on the CMTS, you can achieve an immediate and significant improvement in your upstream signal levels.