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Will 5G make wireline broadband obsolete?

By Rick Yuzzi | August 20th, 2019 |Categories: mmWave, Millimeter Wave, Rural Broadband, Small Cells, Wired Broadband

The buzz in the broadband industry these days is 5G. That’s not G as in Gigabytes. That’s G as in Generation. 5G is the latest generation of cellular technology, and some say that it could replace the need for wired broadband connections in the [...]

Connect America Fund CAF II Testing Requirement Details

By Marsha Hemmerich | August 13th, 2019 |Categories: caf ii, Connect America Fund, CAF II Requirements, CAF II Testing

Access to high-speed Internet in the U.S. has improved significantly over the years, but there are still some unserved and underserved rural communities where slow internet service is impacting the people who live, work and go to school there.  [...]

Knowing What Your Subscribers Like to Watch is Important

By Marsha Hemmerich | July 16th, 2019 |Categories: TV Viewership Analytics

Since the beginning of the cable TV era, countless TV programming negotiations between operators and the program owners have been haggled over, and mostly lost, by operators. That’s because for years operators have relied on simple counts to [...]

Distributed Denial of Service (DDoS): Protection & Mitigation

By Rick Yuzzi | July 9th, 2019 |Categories: DDoS Attacks, Distributed Denial of Service Attacks, Preventing DDoS attacks, traffic scrubbing

As the saying goes, an ounce of prevention is worth a pound of cure. There are some best practices that service providers should take into account to protect themselves from a DDoS attack, which can impact their network, as well as the service [...]

The Why and How of Distributed Denial of Service (DDoS) Attacks

By Rick Yuzzi | July 3rd, 2019 |Categories: DDoS Attacks, Distributed Denial of Service Attacks, Types of DDoS Attacks, Motivation for DDoS Attacks

DDoS attacks have continued to increase in number and sophistication, including those that can now leverage consumer IoT devices as a part of the attack. Who is behind DDoS attacks and what is their motivation? There are different reasons why [...]

Top Technology Predictions for 2019

By Carlos Bustamante | February 1st, 2019 |Categories: Ask an Expert, DOCSIS, OTT, WiFi, ask a broadband expert, 5G, voice assistant, IoT, Mobile, Blockchain, 802.11ax, Internet of Things

Business disruption is sweeping change across the broadband industry. These disruptions are changing how we think about the future of our operations, how we engage with our customers, and how quickly we accept and adopt new ideas. The cause of [...]

How DOCSIS PNM Works and Why You Need It

By Rick Yuzzi | January 9th, 2019 |Categories: PNM, proactive network maintenance, correlation groups, DOCSIS pre-equalization, PreEqualization Analyzer, Diagnostics, Main Tap Compression, Group Delay, In Channel Frequency Response, ICFR, Micro Reflections

Diagnostics tools on a DOCSIS network have traditionally been part of a reactive, break-fix methodology, where the operator is notified about issues in their plant AFTER service for subscribers have been impacted. In fact, it is often complaints [...]

DOCSIS Codewords and their Importance in Monitoring RF Performance

By Rick Yuzzi | December 6th, 2018 |Categories: Codeword Errors, DOCSIS, Diagnostics, Monitoring

Codewords are a key feature and an important check on data transmission in DOCSIS networks. They are are often able to recreate bad bits of data corrupted by linear distortions and noise in the cable plant if the corruption is not too bad (a [...]

Running out of IPv4 Addresses? Here are two options.

By Rick Yuzzi | October 24th, 2018 |Categories: IPv6 migration, IPv4 Conservation, Carrier Grade NAT, CGNAT, Purchase IPv4 Addresses

If you are an ISP and haven't experienced your own IPv4 shortage yet, you most likely have heard that IPv4 addresses are getting hard to come by. This is sending many Internet providers into panic mode when they realize they are almost out. The [...]

Call Center 101: Getting Started with Broadband Technical Support

By Jason Young | January 23rd, 2018 |Categories: Blog, Customer Service

What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? 

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