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Guest Feature: The Future of the Internet Lies with Local Choice

By Deb Socia | March 5th, 2015 |Categories: Blog, Hot Topics, Industry Perspectives, Technology

Across the country, a trend has emerged in the 21st century - those communities able to deliver fast, affordable, and reliable Internet to their constituents are in the best position to grow and thrive. The critical importance of infrastructure [...]

The Power of Welcoming New Customers

By Rick Yuzzi | February 13th, 2015 |Categories: Marketing

There are certain sales and marketing principles that are universally accepted as effective and worthwhile. For example, it is important to reinforce a customer’s purchasing decision to avoid “buyer’s remorse”. Similarly, to reduce the chance of [...]

Leveraging Your CMTS for Upstream Spectrum Analysis

By Marsha Hemmerich | February 10th, 2015 |Categories: Hot Topics, Technology

 

The major problems that operators are having with the upstream path have to do primarily with ingress and noise. Aggravating the troubleshooting process is that often the interfering ingress problems are intermittent.  Just as a tech gets close [...]

Buddy Bertram on Ingress and Return Path Analysis

By Marsha Hemmerich | February 5th, 2015 |Categories: Ask an Expert

 

One of the big questions being asked by providers is how do I handle ingress encountered in the reverse path? To their exasperation, many are finding that there’s not an easy solution to this question. Different types of spectrum analyzers [...]

Leveraging your Reputation with Customer Referrals

By Rick Yuzzi | January 7th, 2015 |Categories: Marketing

Like most small companies, rural broadband providers probably have a small marketing budget. Of course, all marketers wish they had a larger budget, but smaller companies often don’t even have a “marketer” and must make due with less money and [...]

Bandwidth Usage Management: Taking Control of Your Network

By Rick Yuzzi | November 6th, 2014 |Categories: Industry Perspectives

Remember earlier this year when Netflix announced that Orange is the New Black was returning with new episodes? The anticipation was overwhelming, and when it finally premiered, millions tuned in to the show. Some broadband operators may [...]

Finding Hidden Impairments with Proactive Network Maintenance Tools

By Marsha Hemmerich | October 22nd, 2014 |Categories: Hot Topics, Technology

 

Locating impairments getting spooky? Who you gonna call? 

Plant impairments come in all shapes and sizes. Gremlins chew on your cables, monsters loosen your fittings and ghosts haunt your field techs. Take Marty Carollo, Network Manager of [...]

Correlation Groups and vTDR in Proactive Network Maintenance

By Sheenika Wilson | October 1st, 2014 |Categories: Ask an Expert, PNM, proactive network maintenance, correlation groups, ask a broadband expert, PreEqualization Analyzer, vTDR

As its name suggests, proactive network maintenance (PNM) allows cable operators to get ahead of the curve in being able to diagnose issues in the cable plant. When network impairments are concentrated in an area, it’s easier to locate the [...]

DOCSIS Proactive Network Maintenance Interview and Whitepaper

By Marsha Hemmerich | September 19th, 2014 |Categories: Ask an Expert, PNM, proactive network maintenance, correlation groups, ask a broadband expert, DOCSIS pre-equalization, PreEqualization Analyzer, technical paper

Proactive network maintenance (PNM) and DOCSIS pre-equalization are terms that cable operators will be hearing more and more. CableLabs-developed PNM technology gives operators a front row seat to using DOCSIS pre-equalization as one of the [...]

TruVizion's Post-Install Report in Action

By Marsha Hemmerich | August 28th, 2014 |Categories: TruVizion, Videos

You got a new customer. That's always a good thing. Then you get that dreaded phone call a day or two later, or maybe it's a week or two later, saying "My Internet just isn't working right." TruVizion's Post-Install report lets you see how things [...]