Finding Hidden Impairments with Proactive Network Maintenance Tools

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Finding Hidden Impairments with Proactive Network Maintenance Tools

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Locating impairments getting spooky? Who you gonna call? 

Plant impairments come in all shapes and sizes. Gremlins chew on your cables, monsters loosen your fittings and ghosts haunt your field techs. Take Marty Carollo, Network Manager of Sweetwater Cable TV. His team spent countless hours rolling trucks, changing fittings, swapping out home equipment only to have the same issues returning over and over. Customers were getting restless.

Sometimes, these impairments are like ghosts. You know they're there, but you can't see them. - Marty Carollo

Sound familiar? Marty found the solution. DOCSIS Proactive Network Maintenance (PNM). He deployed it and it pointed his techs to a site 1000 feet from the subscriber's home. Technicians checked and there it was-a main line fitting that wasn't crimping properly.

In an upcoming webinar we’ll be discussing how you can find those elusive impairments using proactive network maintenance tools before your customers ever see a problem, and without calling up Ghostbusters. We'll hear from Marty, who has some other ghost stories to tell. He'll share how PNM helped him zero in on several issues that were driving him batty.

The live webinar has taken place, but you can watch the recorded webinar.

  WATCH THE WEBINAR  

About the Author: Marsha Hemmerich

Marsha brings many years of experience in the broadband industry as a Marketing Specialist and Technical Writer and is passionate about customer service.

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