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Navigating Your Holiday Subscriber Support

By Marsha Hemmerich | December 12th, 2022 |Categories: customer service, technical support, broadband support, holiday tech support, holiday customer service

The holidays are not like any other time of year when it comes to customer service strategy. The season is more stressful for you and for your subscribers. Subscribers will call your office at all times day and night - think Christmas Eve or New [...]

Customer Service Tip: Owning Your Problem

By Jason Young | February 6th, 2014 |Categories: Customer Service, customer service, customer service tip

In the customer service world, fulfilling commitments are vital in showing customers you genuinely care. When a company advertises "the best in town" or "100% satisfaction guaranteed," that is what customers expect--no less. As broadband operators [...]

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