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Ask a Broadband Expert - Customer Support

By Marsha Hemmerich | December 17th, 2013 |Categories: ask a broadband expert, Ask an Expert, interview, network virtualization

A veteran of technical support and customer service, Jason Young has been with ZCorum since 1999 and serves as Vice President of Support Services. In that role he manages ZCorum’s call centers, including a staff that supports data, voice and [...]

Ask a Broadband Expert - Rural Broadband Survival

By Marsha Hemmerich | October 3rd, 2013 |Categories: ask a broadband expert, Ask an Expert, interview, network virtualization

Nearly sixty-five percent of very rural residents who live outside of metropolitan areas, only have basic wired internet service and no access to the faster broadband that's needed in today's fast paced internet world. Overall, the country is [...]

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