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Marsha Hemmerich

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About Marsha Hemmerich

Marsha brings thirteen years of experience in the broadband industry as a Marketing Specialist and Technical Writer.

Ask a Broadband Expert - DDoS Attacks

By Marsha Hemmerich | June 25th, 2014 |Categories: Ask an Expert, DDoS Attacks, ask a broadband expert, Distributed Denial of Service Attacks

Help I’m Under Attack! Unfortunately that plea is becoming more and more common these days. Here’s why, and some ways that the ISP community can help. All networks receive packets from other networks. Normally a packet will contain the IP address

Ask a Broadband Expert - DOCSIS Pre-Equalization

By Marsha Hemmerich | January 30th, 2014 |Categories: Ask an Expert, DOCSIS, ask a broadband expert, interview, pre-equalization

DOCSIS pre-equalization is a subject that every cable provider should know more about. With a simple line of code on the CMTS, you can achieve an immediate and significant improvement in your upstream signal levels.

Ask a Broadband Expert - Customer Support

By Marsha Hemmerich | December 17th, 2013 |Categories: Ask an Expert, ask a broadband expert, interview, network virtualization

A veteran of technical support and customer service, Jason Young has been with ZCorum since 1999 and serves as Vice President of Support Services. In that role he manages ZCorum’s call centers, including a staff that supports data, voice and [...]

Ask a Broadband Expert - Rural Broadband Survival

By Marsha Hemmerich | October 3rd, 2013 |Categories: Ask an Expert, ask a broadband expert, interview, network virtualization

Nearly sixty-five percent of very rural residents who live outside of metropolitan areas, only have basic wired internet service and no access to the faster broadband that's needed in today's fast paced internet world. Overall, the country is [...]

Ask a Broadband Expert - Bandwidth Usage Management

By Marsha Hemmerich | July 24th, 2013 |Categories: Ask an Expert, ask a broadband expert, interview

Keeping up with customer bandwidth demands is a big challenge for service providers today. Throwing bandwidth at the problem is not the solution. Instead, bandwidth management policies that moderate peak-time usage and tie revenue to bandwidth [...]

Ask a Broadband Expert - What are DOCSIS Codeword Errors?

By Marsha Hemmerich | May 7th, 2013 |Categories: Ask an Expert, Codeword Errors

This month’s Ask a Broadband Expert features Brady Volpe, a highly respected speaker and industry thought leader on broadband. Mr. Volpe is a frequent presenter at industry trade shows, conferences and regional seminars.  He has published [...]