One of the big questions being asked by providers is how do I handle ingress encountered in the reverse path? To their exasperation, many are finding that there’s not an easy solution to this question. Different types of spectrum analyzers [...]
Locating impairments getting spooky? Who you gonna call?
Plant impairments come in all shapes and sizes. Gremlins chew on your cables, monsters loosen your fittings and ghosts haunt your field techs. Take Marty Carollo, Network Manager of [...]
Proactive network maintenance (PNM) and DOCSIS pre-equalization are important tools to mitigate upstream impairments. When a CMTS has pre-equalization enabled, it can look at the quality of the signals being received from all of the cable modems [...]
You got a new customer. That's always a good thing. Then you get that dreaded phone call a day or two later, or maybe it's a week or two later, saying "My Internet just isn't working right." TruVizion's Post-Install report lets you see how things [...]
Help I’m Under Attack! Unfortunately that plea is becoming more and more common these days. Here’s why, and some ways that the ISP community can help. All networks receive packets from other networks. Normally a packet will contain the IP address [...]
DOCSIS pre-equalization is a subject that every cable provider should know more about. With a simple line of code on the CMTS, you can achieve an immediate and significant improvement in your upstream signal levels.
A veteran of technical support and customer service, Jason Young has been with ZCorum since 1999 and serves as Vice President of Support Services. In that role he manages ZCorum’s call centers, including a staff that supports data, voice and video [...]
Nearly sixty-five percent of very rural residents who live outside of metropolitan areas, only have basic wired internet service and no access to the faster broadband that's needed in today's fast paced internet world. Overall, the country is [...]
Keeping up with customer bandwidth demands is a big challenge for service providers today. Throwing bandwidth at the problem is not the solution. Instead, bandwidth management policies that moderate peak-time usage and tie revenue to bandwidth used [...]
This month’s Ask a Broadband Expert features Brady Volpe, a highly respected speaker and industry thought leader on broadband. Mr. Volpe is a frequent presenter at industry trade shows, conferences and regional seminars. He has published numerous [...]