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Call Center 101: Getting Started with Broadband Technical Support

By Jason Young | January 23rd, 2018 |Categories: Blog, Customer Service

What does it take to start your own call center to service Internet subscribers and provide broadband technical support? Is it difficult? What do you need to know? 

Looking to Stop Online Complaining from Your Customers? Here’s How.

By Jason Young | June 5th, 2014 |Categories: Customer Service

If we all had perfect companies, we’d never hear of complaints, but in the broadband industry, of course no one’s perfect. We’ve all ran into customer service experiences that weren’t favorable that we had to work through. Remember before the [...]

Customer Service Tips: Taking Care of Your Customers The Right Way

By Fonya Frazier | March 14th, 2014 |Categories: Customer Service

Ever heard of the old saying, you don’t miss something until it’s gone? That should be the mantra when it comes to providing customer service to your broadband customers because you always want to keep them happy to ensure that they stay since [...]

Customer Service Tip: Owning Your Problem

By Jason Young | February 6th, 2014 |Categories: Customer Service, customer service, customer service tip

In the customer service world, fulfilling commitments are vital in showing customers you genuinely care. When a company advertises "the best in town" or "100% satisfaction guaranteed," that is what customers expect--no less. As broadband operators [...]