Posts Tagged ‘Technical Support’

Are Your Reps Prepared for “The Moment of Truth”

Posted by Neal Grillot | June 16, 2011 | Industry Perspectives, Technical Support | No Comments

In today’s economy we have to earn the right to serve our customers every day.  After more than a few….

Tech Support’s “Code” of Conduct

Posted by Sheenika Wilson | April 19, 2011 | Just for Fun, Technical Support | 1 Comment

Oftentimes, while juggling our work days (and nights for some of us) with mountains of email, IMs, tweets, Facebook updates,….

Creating Fans with Responsive Customer Service

Posted by Rick Yuzzi | March 17, 2011 | Industry Perspectives, Technical Support | No Comments

Providing responsive and competent customer service has always been an important part of creating happy customers. Today this is more….

Tales from Tech Support

Posted by Sheenika Wilson | February 10, 2011 | Technical Support | No Comments

Most people usually share tales of endearment around Valentine’s Day, so I thought that I’d share some of those sentiments….tech….

Stop Asking Customers for Symptoms

Posted by Arthur Skinner | June 29, 2010 | Technical Support, TruVizion | No Comments

As any technical support representative can tell you, it’s not always easy to get a customer to share the information….

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