The Business of Broadband

Five Steps to Turn Around a Customer

If you’re in the business of providing any kind of product or service, there’s no doubt you’ve heard this from….

Are Your Reps Prepared for “The Moment of Truth”

In today’s economy we have to earn the right to serve our customers every day.  After more than a few….

Creating Fans with Responsive Customer Service

Providing responsive and competent customer service has always been an important part of creating happy customers. Today this is more….

Does Outsourced Support Mean Inferior Service?

You probably know the feeling. You make a call to a technical support number for a product you own. You….

Providing Terwitterific Customer Service

I recently spoke to a group of telephone companies about social media, and talked about how they could leverage some….