The Business of Broadband

A Day in the Life of a Call Center Supervisor

How many jobs do you know of that consist only of dealing with peoples’ problems?   Of course, there’s a psychologist,….

Secure Passwords Aren’t a Thing of the Past

“This can’t be right. I can’t only have 13 cents in my bank account.” Stammering out these words when looking….

Keeping My Head in the Clouds

Everywhere you turn today, it seems someone is chattering about cloud computing; private clouds, public clouds, hybrid clouds. Television advertisers….

Attack of the Killer App

I was rummaging through a junk drawer in my office the other day; Yes, the one that everybody has where….

Remembering That Day

It’s hard to believe it was ten years ago yesterday that a small group of determined, suicidal fanatics killed almost….