Telcos Can Tweet Too

Posted by Rick Yuzzi | July 15, 2010 | Industry Perspectives, Marketing | Comments Off

Later this month I’ll be speaking at the OPASTCO 2010 Summer Convention and Tradeshow. OPASTCO is a trade organization that [...]

When Browsing Becomes Personal

Posted by Sheenika Wilson | July 13, 2010 | Technical Support | Comments Off

Everyone’s simmering down now. Fireworks have been popped, and luckily, only the fabric from the gazebo was singed. [...]

ISPs: Use Your Email

Posted by Paula Glover | July 8, 2010 | Marketing | Comments Off

Independent ISPs are often more focused on making sure their email services are up and running, instead of using the [...]

Life, Liberty and the Pursuit of Broadband

Posted by Rick Yuzzi | July 1, 2010 | Industry Perspectives | 1 Comment

Apparently, the Finnish Government has decided that broadband is a legal right, and has ruled that all Finns should have [...]

Stop Asking Customers for Symptoms

Posted by Arthur Skinner | June 29, 2010 | Technical Support, TruVizion | Comments Off

As any technical support representative can tell you, it’s not always easy to get a customer to share the information [...]