The Business of Broadband

Rooting for TechVizion

For years I’ve been a loyal Windows Mobile user.  I had on multiple occasions contemplated using another mobile O/S offering,….

Five Steps to Turn Around a Customer

If you’re in the business of providing any kind of product or service, there’s no doubt you’ve heard this from….

Social Media Strategies for Independent Broadband Providers

So, you’re a small to midsized broadband provider and you’d like to start using social media to engage your current….

Try It… You’ll Like It

Making buying decisions can be difficult.  It’s not only the big decisions that we struggle with.  Sometimes we’ll ruminate over….

Most Cable Companies Still Not Getting Any Love

It’s a foregone conclusion. Every time there’s a survey about bad customer service or a list of the companies people….