The Business of Broadband

Four Ways to Get Customers to Brag About You

If you’re in the business of creating fans, not just customers, then you’ll get your share of positive word-of-mouth. That….

Try It… You’ll Like It

Making buying decisions can be difficult.  It’s not only the big decisions that we struggle with.  Sometimes we’ll ruminate over….

Live from the Independent Show

Hello from San Francisco and the 2011 NCTC Independent show.  We’re just getting ready to start day two (the final….

The Annual Budgeting Process — A Necessary Evil

For many providers, August begins budget time.  It’s an important exercise to go through. You have to plan out what….

What’s So Different About You?

A lot of times folks ask me what’s so different about TruVizion compared to other cable modem diagnostics solutions they….