Archive for the ‘TruVizion’ Category

Want to keep your VoIP customers happy?

Posted by Arthur Skinner | September 1, 2010 | TruVizion | 1 Comment

Few things can make or break your relationship with a customer like VoIP.
If you do it well, your customers love [...]

TruVizion Takes Off to CCSA 2010 Conference

Posted by Paula Glover | August 20, 2010 | Industry Perspectives, TruVizion | Comments Off

Join ZCorum at Niagara-on-the-Lake, Ontario next month for the Canadian Cable Systems Alliance (CCSA) Conference and Annual Meeting.
Registration begins at [...]

Three Steps to Finding Additional Revenue

Posted by Arthur Skinner | August 10, 2010 | Marketing, TruVizion | Comments Off

If you’re a regular reader of The Business of Broadband, you’ve likely heard our team of bloggers talk about how [...]

How to Detect Outages Before Customers Call

Posted by Arthur Skinner | July 20, 2010 | Operations, TruVizion | Comments Off

Most TruVizion users are quite familiar with the Modem Dashboard that allows you to view a summary of all the [...]

Stop Asking Customers for Symptoms

Posted by Arthur Skinner | June 29, 2010 | Technical Support, TruVizion | Comments Off

As any technical support representative can tell you, it’s not always easy to get a customer to share the information [...]