The Business of Broadband

Tech Support Rules to Live By

As I sit here typing this blog post, I’m thinking of the mounds of money that I could have amassed….

Five Steps to Turn Around a Customer

If you’re in the business of providing any kind of product or service, there’s no doubt you’ve heard this from….

Most Cable Companies Still Not Getting Any Love

It’s a foregone conclusion. Every time there’s a survey about bad customer service or a list of the companies people….

Don’t Be “Wiped-Out” By Social Networking

Most people are still riding the social networking waves, and there are a few sharks out there that are looking….

Objects May Appear Blurry

Parents everywhere are rejoicing because it’s back to school time. Before breaking out the bottle of bubbly or a glass….