The Business of Broadband

Providing Terwitterific Customer Service

I recently spoke to a group of telephone companies about social media, and talked about how they could leverage some [...]

Three Steps to Finding Additional Revenue

If you’re a regular reader of The Business of Broadband, you’ve likely heard our team of bloggers talk about how [...]

Top 5 Resources for Social Media Marketing

In the last few years, I’ve been a student of social media. I’m still learning, practicing and trying to make [...]

Telcos Can Tweet Too

Later this month I’ll be speaking at the OPASTCO 2010 Summer Convention and Tradeshow. OPASTCO is a trade organization that [...]

ISPs: Use Your Email

Independent ISPs are often more focused on making sure their email services are up and running, instead of using the [...]