The Business of Broadband

Most Cable Companies Still Not Getting Any Love

It’s a foregone conclusion. Every time there’s a survey about bad customer service or a list of the companies people….

Smartphones, Broadband and the Comfort Factor

A recent PEW Internet study found that over one third (35%) of Americans now own smartphones.  This doesn’t surprise me…..

ISPs Commit to Address Copyright Infringement

It’s always been the Wild West out there when it comes to copyrighted material on the Internet.  Rogue services set….

Broadband is in the Eye of the Beholder

The other day on my Twitter feed there were two tweets fairly close together that caught my eye.  What’s really….

Are Your Reps Prepared for “The Moment of Truth”

In today’s economy we have to earn the right to serve our customers every day.  After more than a few….