The Business of Broadband

The What and Why of USF / ICC Reform

Last week, FCC chairman Julius Genachowski laid out his plans for reforming the Universal Service Fund (USF) and Intercarrier Compensation….

Keeping My Head in the Clouds

Everywhere you turn today, it seems someone is chattering about cloud computing; private clouds, public clouds, hybrid clouds. Television advertisers….

Attack of the Killer App

I was rummaging through a junk drawer in my office the other day; Yes, the one that everybody has where….

Five Steps to Turn Around a Customer

If you’re in the business of providing any kind of product or service, there’s no doubt you’ve heard this from….

Try It… You’ll Like It

Making buying decisions can be difficult.  It’s not only the big decisions that we struggle with.  Sometimes we’ll ruminate over….