What do your customers do when the cable goes out?
Earlier today ZCorum announced the launch of a new set of technical and customer support services for cable video providers. If you’re a cable company, listen up, because this service may be exactly what you need to satisfy and retain your video customers.
Consider This
The last episode of Lost is scheduled to air later this month. TV viewers across the country are planning series finale parties and will be expectantly gathered around their big screen TVs with all their fellow fans when the show comes on.
The opening credits roll. Then, the cable goes out.
Uh-oh. How happy will your customers be with you and your services when they call and no one answers because your office is closed for the day?
You’ve Got an Answering Service?
What exactly do they do? Odds are they take a message and tell the customer you’ll get back to them on the next business day. That doesn’t get your customer’s service back up and running, and they’re still upset about missing their favorite show.
ZCorum actually helps your cable TV customers. Whether you need support 24/7 or just after-hours, ZCorum’s team of tech support professionals can walk your video customers through set-top box troubleshooting steps right over the phone. We’ll also alert your staff to channel outages that affect multiple customers so those problems can be resolved right away.
We offer several support packages that also include advanced troubleshooting techniques for cable systems, such as refreshing the set-top box, adjusting pay-per-view credits, and facilitating warm transfers to on-call technicians.
Great Service Keeps Customers Happy & Loyal
Consumers have more choices than ever on how and when they watch their favorite shows, making it critical for cable service providers to deliver a quality customer service experience. Whether you provide support in-house or partner with a managed services firm like ZCorum, it is critical to make sure your customers can reach you whenever they need you.
If you have questions about providing technical support, please visit ZCorum.com to learn about our Cable TV Support Services or call us at 1-800-909-9441.
Author: Arthur Skinner (38 Articles)
Arthur Skinner has more than 30 years of experience in sales and consulting for technical services and has been with ZCorum since 1998. In addition to blogging on the industry, he also tweets as @arthurskinner.